Pony Car Rental (HSR Taichung)

早班取車服務人員態度冷漠，無笑容，隔日還車，接車人員也差不多，下次應該不會使用這個平台了

Reviewed at 2024-09-16

態度超差 搞得像我欠他的 對他客客氣氣 他態度依然很差 這輩子絕對不會在找小馬租車 我也會幫忙推廣 不要找小馬租車

Reviewed at 2024-05-13

Good service.

Reviewed at 2024-01-09

The store reply：

Thanks you.

Reviewed at 2024-01-10

滿分好評 員工友善 流程順暢

Reviewed at 2023-12-06

The store reply：

謝謝您的好評，希望下次還能為您服務!

Reviewed at 2023-12-06

First timer booked Pony car rental service but was quite disappointed that Pony car rental didn't update their new address location to their users via email inform . After long finding , lucky met Taiwanese car park uncle nearby guide us the way to the new address . Overall exterior and interior of the car still ok . Gogoout should included the full motor insurance coverage packages for all users , hope to see improvement for the whole car rental process in near future . Thank you .

Reviewed at 2023-11-21

The store reply：

I'm really sorry that our English version has not been changed. Thank you for your reminder. I hope you will come to our service next time.

Reviewed at 2023-11-22

The rental process is smooth, the car is clean and new. Miles is a bit higher than normal for nearly year car. The location is very convenient, 10 mins walk from the HST station as described. The price is relatively lower than most of the car rental for international license driver like me. The back up cam for the car is useful in day time only, coz there is no assist light.

Reviewed at 2023-11-09

The store reply：

Most of our models are new cars, so please feel free to rent them. Thank you for your love for us. Then we’ll see you next time!

Reviewed at 2023-11-21

Overall, we are very happy with the service provided. We arrived late to pick up the car and they stayed open for us to provide the keys. We also accidentally left our phone in the hire car and the staff member contacted us and delivered the phone at the railway station. Great service provided by the staff.

Reviewed at 2023-10-30

The store reply：

Thank you for your affirmation. Fortunately, we found the phone in advance to avoid the difficulty of getting it back later. Welcome to come again next time.

Reviewed at 2023-11-21

我的車因提前1日完成車廠修車，爰租車申請提前還車。 依據交通部訂的小客車定型化契約規定提前還車可申請退還剩下租金，且店家(小馬租車)小客車租賃契約書第六條亦規定得請求退還每滿一日部分之租金。 惟gogoout說明該公司只是網路平台，並非租賃業者，不適用政府規定。不得退費已違反政府及店家的規定，媒合平台不能走法律漏洞，否則無法保障消費者的權益，相關單位應正視此問題。

Reviewed at 2023-08-29

服務人員親切，說明清楚，車輛整潔乾淨

Reviewed at 2023-08-17

車輛企理,服務人員友善

Reviewed at 2023-08-08