Gogoout response or reminder only arrive the day before pick up. No pick up location indicated. We have to logged into account to find the rental address. Also no details of payment made on booking especially any extras or insurance made.
When pick up car, I was told that I have to pay a NT$10000 deposit which is taken against the credit card. Refunds are only issued 3 months later for any traffic fines or offences. We were told this is the standard for all rentals in Taiwan and if we do not agree to pay this deposit, we would not be able to rent the car. Nothing is indicated on booking the car in the gogoout website. We even told them this is very different from the previous car rental in Taichung where only an authorisation was taken not a payment of NT10k. So even though we only rented the car for 1 day, we had to pay such a big deposit and have to wait over 3 months for the refund! He said the authorities here can take up to 1.5months to send a fine notice but we think the rental company is just holding on to our money for too long.
The staff service attitude was good and he even arrange a drop off at the Hualien Train station but I would be wary to rent again from them because of the huge deposit payment.
On another note, Gogoout returns policy should also be improved. As you are quick to take payment immediately but takes more than 3 weeks for cancellation refunds and which we cannot use against another order. Most travellers don't stay for more than 3 weeks in one country.
The car was really old, probably over 20 years old. The rental said that cars with dash/reverse cams are premium features but they're pretty common where I'm from. There are upfront charges for traffic fines -before they are even committed- for foreigners, but for some reason this is taken by the rental instead of paying the government directly. The Bluetooth is a jerry-rigged modification to the car instead of inbuilt because of how old it is. We got rear ended and had to pay for repairs, the rental said that the car must be repaired by the manufacturer which would of course make it more expensive, he said that it is a legal requirement be done by the manufacturer, which I am pretty sure is just a straight up lie. The company is seedy and I don't believe they are an honest business.
老闆娘很豪爽，熱心提供各種資訊，整個租車過程順利愉快。
於 2024-12-09 評價