Jie Bao Car Rental - Wanhuahttps://gogoout.com/store/426No. 289, Kangding Rd, Wanhua District, Taipei City
2025-01-03
I would have given it five star for everything if it's not because of the petrol gauge of the car.
Suspect there was some issue with the gauge as we travelled from Taipei to Alishan and upon reaching Alishan it was only 1 level down from full tank. This can cause trouble should we depend fully on the petrol gauge to fill up.
Besides this, the car was in good shape, staff at the rental office courteous and helpful, location of the rental office was easy to get to and near Taipei Main Station (although too far to walk to).
Returning the car was also easy and quick.
Jie Bao Car Rental - Wanhuahttps://gogoout.com/store/426No. 289, Kangding Rd, Wanhua District, Taipei City
2024-12-26
The car we got was good with some funny noise when you reverse, however it took us from Taipei to Alishan and back with no problem. Clean in and out, no smell. The staff was professional in explaining each step including additional insurance with an external supplier with zero deductible if we prefer. The staff also marked and walked through the blemish of the car to us. But in case any damage happens, you will have to pay upfront for the cost and the staff will assist the customer to claim back from the insurance. We bought the additional insurance but nothing happen to us. The return process was straightforward too.
The only big concern we had was that the office staff had contacted me through WhatsApp just to establish contact right after we left the office. Few hours later while we were having dinner at Alishan, the same contact had texted me to ask for a favour to transfer NT10000 to their friend in MYR and will credit back to me in USD. The sender was persistent to follow up with me with the same request couple of times even when I ignored it.
We showed the staff the WhatsApp message I received from their office number and asked for some explanation. The staff was apologetic while being shocked to see such request. After some investigation, they emailed me that the money transfer request was not done by any of their staff. No further assistance was offered.
The only entity in Taiwan that knows about my WhatsApp contact is Jie Bao. While there may not be any intentional breach of privacy but my number was compromised and an attempt of fraud was made through their system.
Jie Bao Car Rental - Wanhuahttps://gogoout.com/store/426No. 289, Kangding Rd, Wanhua District, Taipei City
2024-12-05
I recently rented a car and was extremely dissatisfied with the experience. When booking, I selected a specific car model that was shown on the website. However, upon arrival, I was given a completely different model. When I asked about the discrepancy, I was told that the car brand cannot be guaranteed, even though the website showed pictures for us to choose from.
To make matters worse, the car I was given was in a completely different segment than what I had originally booked. I asked if I could switch to a different car, but they claimed there were no other options available.
This experience was very frustrating and unprofessional. If you cannot guarantee the car models shown, then don’t show them as options during the booking process. It creates false expectations and ruins the customer experience. I will think twice before renting from this company again
時間 2024-12-05 に評価
店舗の返信
您預訂車款為不限小車，我們沒有任何的問題，如要確認車款，請預訂指訂車款，謝謝。
The car you booked is not limited to small cars. We have no problem. If you want to confirm the car price, please book the designated car. Thank you.
很好
時間 2025-01-05 に評価