店家評論


整體評價
5
服務流程
5
服務態度
5
車輛清潔
5

3.3

Australia(澳洲)

TOYOTA VIOS

Gogoout response or reminder only arrive the day before pick up. No pick up location indicated. We have to logged into account to find the rental address. Also no details of payment made on booking especially any extras or insurance made. When pick up car, I was told that I have to pay a NT$10000 deposit which is taken against the credit card. Refunds are only issued 3 months later for any traffic fines or offences. We were told this is the standard for all rentals in Taiwan and if we do not agree to pay this deposit, we would not be able to rent the car. Nothing is indicated on booking the car in the gogoout website. We even told them this is very different from the previous car rental in Taichung where only an authorisation was taken not a payment of NT10k. So even though we only rented the car for 1 day, we had to pay such a big deposit and have to wait over 3 months for the refund! He said the authorities here can take up to 1.5months to send a fine notice but we think the rental company is just holding on to our money for too long. The staff service attitude was good and he even arrange a drop off at the Hualien Train station but I would be wary to rent again from them because of the huge deposit payment. On another note, Gogoout returns policy should also be improved. As you are quick to take payment immediately but takes more than 3 weeks for cancellation refunds and which we cannot use against another order. Most travellers don't stay for more than 3 weeks in one country.

於 2024-03-16 評價


1

Hong Kong (香港)

MITSUBISHI LANCER

The car was really old, probably over 20 years old. The rental said that cars with dash/reverse cams are premium features but they're pretty common where I'm from. There are upfront charges for traffic fines -before they are even committed- for foreigners, but for some reason this is taken by the rental instead of paying the government directly. The Bluetooth is a jerry-rigged modification to the car instead of inbuilt because of how old it is. We got rear ended and had to pay for repairs, the rental said that the car must be repaired by the manufacturer which would of course make it more expensive, he said that it is a legal requirement be done by the manufacturer, which I am pretty sure is just a straight up lie. The company is seedy and I don't believe they are an honest business.

於 2024-02-22 評價


5

Taiwan (台灣)

TOYOTA VIOS

好評

於 2024-02-15 評價


5

Taiwan (台灣)

MITSUBISHI COLT+

取還車地點便利,人員接待親切,租車CP值...

於 2024-01-30 評價


4.3

Australia(澳洲)

TOYOTA VIOS

There was an unexpected 10,000TWD charge for foreign drivers in case of speeding fines. They promise to refund it in 3 months, I hope it is true. The car itself and the service were great otherwise and I would recommend them apart from the 3 month foreigner extra charge.

於 2024-01-30 評價


5

Taiwan (台灣)

MITSUBISHI LANCER

便宜實惠,但要簽空白本票,建議加保保險

於 2024-01-11 評價


5

Taiwan (台灣)

MITSUBISHI LANCER

商家服務好,離火車站地點稍遠也準時到達接送,車子也如介紹說明一樣並未誇大。

於 2024-01-04 評價


5

Taiwan (台灣)

MITSUBISHI LANCER

因為預算有限所以選擇車齡比較高但是便宜很多的車款,CP質非常高!車子雖然比較老但維護得很好,開起來順順的,爬山也都沒有問題,老闆也非常親切,還車時還帶我們去加油跟送我們到車站,下次再來花蓮會想再跟這家租!

於 2024-01-05 評價


3.3

Singapore(新加玻)

MITSUBISHI LANCER

1) Wasn't aware of the TWD 10,000 deposit only until the day of rental itself. 2) And that deposit will be held for 3 months 3) Was charged

於 2023-12-09 評價


4.5

Taiwan (台灣)

MITSUBISHI LANCER

很便宜相對地的車款就是最低階 最古老的 很久遠年代的 全數都是手動式 效能不能跟現在車做比較 如果只是代步 短程 跑跑玩玩踩點很推薦 但如果要舒適 要長途 就不建議了 一分錢一分貨

於 2023-11-27 評價